Contact

How can we help?

Ask a question, report a problem, or request deletion of your account. This page covers both the Ridesoho passenger app and the chauffeur app.

Step 1

What do you need?

Please choose what you'd like to do.
Step 2

Your details

Please enter your full name.
We'll reply to this address.
Please enter a valid email address.
Optional for inquiries.
Please enter the phone number linked to your account.
Step 3

Your message

Please select a topic.
Please write your message.
Step 3

Why are you leaving?

Please select a reason for deleting your account.
Optional — but your feedback helps us improve.
Please describe your reason.
Step 4

Understand what happens next

DeletedYour profile, saved addresses, payment methods, ride history, and app preferences will be permanently deleted within 30 days.
RetainedTransaction records required by law (e.g., tax and accounting rules) are kept for the legally required period, then deleted.
RetainedRecords related to open disputes, chargebacks, or safety investigations are kept until the case is resolved.

Chauffeur/Partner accounts: any unpaid earnings will be settled to your registered payout method before deletion is completed.

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